The business has received mostly positive reviews, with many customers praising its convenience, thoroughness, and helpful instructors. The company's online format has been particularly well-received by those with busy schedules or limited access to in-person training. However, there are some negative reviews that highlight issues with customer service, such as being unforgiving with late arrivals and poor communication. Some customers have also experienced problems with the administrative process, including delays with NREMT approval and a lack of accountability from leadership. Despite these issues, the business has maintained a high overall rating, suggesting that it is generally well-regarded by its customers. One issue that stands out is the need for better customer service and more effective administrative processes. The company should focus on addressing these issues to improve the overall customer experience. The facilities are wheelchair accessible, and the working hours are limited, which may affect customers' ability to attend classes. The business offers flexible scheduling options, which is a major benefit. The instructors are knowledgeable, and the equipment is well-maintained. The company has a good reputation for providing high-quality training, and many customers have recommended it to their colleagues.