This van rental agency has a convenient location, but it seems to struggle with meeting customer expectations. The working hours are quite limited, and the agency only operates from Monday to Friday until 3 pm. On weekends, it's open from 8 am to 3 pm, but on Sundays, it's closed altogether. The features of the agency are a bit of a mixed bag. On the one hand, they have on-site parking and are wheelchair accessible, which is a plus for customers with mobility issues. On the other hand, the agency only accepts credit and debit cards for payments, which might be a problem for customers who prefer cash or other payment methods. One major issue that customers have reported is the availability of trucks. Several reviewers have mentioned that they were told their truck wasn't available, even when they had confirmed their reservation. This can be extremely inconvenient, especially if customers are planning a move or have other commitments. The agency also seems to be a bit of a hassle to find, with some customers reporting that the office appears abandoned or is difficult to locate. This can be frustrating for customers who are trying to rent a truck for a specific time or purpose. In terms of pricing, the agency seems to be competitive, with some reviewers mentioning that they were able to find better deals elsewhere. However, the agency's prices are not transparent, and some customers have reported being charged extra fees for things like fuel and mileage. Overall, this van rental agency has a lot of potential, but it seems to be falling short in several key areas. With a bit of improvement in terms of communication and customer service, this agency could be a much more attractive option for customers in the area.