This location seems to have its share of issues with customer satisfaction. The overall experience is somewhat mediocre, which is reflected in the lower overall score. Quality of service appears to be a significant concern, as there are multiple complaints about unmet expectations. On the other hand, pricing is relatively good, as one customer mentioned that the rates are amazing. There is also a co-brand with Budget Truck Rental, which may imply some level of standardization and quality control. However, the lack of available trucks, as mentioned in the complaints, is a major problem that may have left customers feeling frustrated and disappointed. It's essential to address these issues to improve the overall customer experience and build trust with potential customers.