The business seems to have a mixed reputation, with some positive and negative reviews. The location is clean and well-maintained, with friendly staff and happy residents. However, there have been reports of neglect and poor care, including patients being left unattended, not receiving proper medication, and developing sores and injuries. The staff seems to be overworked and undertrained, leading to inconsistent care. Some reviewers have mentioned that the facility is understaffed and that patients are not receiving the care they need. The new administration seems to be making efforts to improve the facility, but it appears to be a work in progress. The facility's pricing seems to be reasonable, but the quality of care is a major concern. Overall, it's difficult to say whether this business is reliable and trustworthy, but it seems to be a facility that is struggling to meet the needs of its patients.