Leesburg
Bray & Scarff
12.60
12.60
Overview
Kitchen retailer offering appliance sales, repair & installation, plus remodeling & design services.
Features
Delivery
Debit cards
Installation service
Service guarantee
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Onsite services
NFC mobile payments
Photos & videos
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Innovativeness
Quality
Pricing
Overall
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The business operates with a high level of consistency, as indicated by the 4.8 rating from third-party sources. The overall experience at the store is generally positive, with customers praising the staff's professionalism and knowledge. Salespeople are friendly, patient, and helpful, guiding customers through the appliance selection process. They provide detailed explanations of products and features, helping customers make informed decisions. Jordan, in particular, stands out as a knowledgeable and exceptional salesperson.The quality of the appliances and the installation process is another area where the business excels. Customers report high-quality products and seamless installation experiences. The company's commitment to customer satisfaction is evident in their efforts to resolve issues promptly and professionally.However, there are some inconsistencies in the quality of the products. A few customers have reported receiving damaged or faulty appliances, which is disappointing, especially given the company's otherwise high standards. In one instance, a customer received a dishwasher that didn't work properly, leading to frustration and a sense of being treated poorly.Pricing is a strong suit for the business, with customers praising competitive prices and reasonable deals. The company's commitment to offering the best prices is a significant advantage, making them an attractive option for customers looking for value.In terms of innovativeness, the business shows a good understanding of new technologies and trends in the appliance industry. Customers appreciate the knowledgeable staff who can provide guidance on the latest features and options. However, there are some areas where the business could improve its innovativeness, such as offering more sustainable or eco-friendly products.One issue that has been reported by several customers is the miscommunication and lack of accountability regarding installation and product quality. In some cases, customers have received incorrect information or had to deal with a lack of follow-through on promises made by the company. This has led to frustration and disappointment, particularly when customers feel that they have been misled or treated unfairly.Overall, the business has a strong reputation and a commitment to customer satisfaction, but there are areas where it can improve, particularly in terms of product quality and accountability. With some adjustments to address these issues, the business has the potential to provide an exceptional experience for customers.
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Hours
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Thursday
Friday
Saturday
Sunday
Monday
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Categories
Home & Daily Service
Appliance Repair
Appliance store
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