The business has received mostly negative reviews, indicating poor quality of service. Customers have reported long wait times, unhelpful staff, and difficulty in getting appointments or resolving issues. The pricing seems to be a mixed bag, with some customers finding good deals while others were overcharged. The innovativeness of the business is also a concern, as it seems to be struggling with modernizing its services and meeting customer expectations. Despite some good experiences reported by customers, the overall consensus is that the business is underperforming in various areas. It appears that the business is understaffed, which leads to long wait times and frustrated customers. The management seems to be struggling with addressing customer complaints and resolving issues in a timely manner. The business could improve its quality of service by hiring more staff, improving communication with customers, and streamlining its processes to reduce wait times. Additionally, the business could focus on innovating its services to meet modern customer expectations and stay competitive in the market.