The business seems to have mixed reviews from customers. On one hand, there are several positive reviews mentioning the friendly staff, cleanliness, and professionalism of the team. One customer even praised the company for restoring more than just property.However, there are also some red flags. One customer had a terrible experience with dishonest billing, ignored communications, and failed to deliver on promises. Another customer was left frustrated with the company's lack of punctuality, quality, and value.The business has a 4.1 rating on third-party platforms, which suggests that it has received generally positive feedback from customers. However, the recent issues with one customer, who felt harassed and gaslighted by the company, is a major concern.It's also worth noting that the business has been cooperative with the customer's feedback, with the owner apologizing and promising to address the issues. However, the customer's experience suggests that there may be a deeper problem with the company's culture and customer service.Overall, the business seems to have some strengths, such as its professionalism and cleanliness, but it also has some significant weaknesses, including issues with quality, value, and customer service.