Leesburg
Bank of America (with Drive-thru ATM)
0.72
0.72
Overview
Welcome to Bank of America's financial center location finder. Locate a financial center or ATM near you to open a CD, deposit funds and more.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
Overall
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The overall experience at Bank of America's financial center is quite good, but there are some inconsistencies in the quality of service. The employees are often friendly and helpful, as evident from the numerous positive reviews. Kelyn, Romario, and Lello are notable employees who have provided exceptional service, with one reviewer praising Lello's dedication and initiative in resolving a complex case of fraud and identity theft. The employees' professionalism, patience, and empathy are appreciated by the customers.On the other hand, there are instances of poor customer service, as highlighted in some reviews. Jennifer, Mita, and Anna have been criticized for their attitude and lack of assistance, with one reviewer feeling frustrated and disrespected. The reviewer also mentioned that the employees seem uninterested in helping customers and lack a sense of care.The pricing of the services is generally satisfactory, with some reviewers praising the speed and efficiency of the transactions. However, there is no information available about the pricing of the services, so it's difficult to provide a score.The innovativeness of the bank's services and technology is commendable, as evident from the reviewer who praised Lello's use of technology to resolve the complex case of fraud and identity theft. However, there is no specific information available about the bank's innovative services and technology, so it's difficult to provide a score.One issue that stands out is the inconsistent quality of customer service. While some employees provide exceptional service, others seem uninterested and unprofessional. This inconsistency can be frustrating for customers and may affect their overall experience at the bank.The physical location of the bank is wheelchair accessible, with a parking lot and entrance that cater to people with disabilities. The working hours are mostly during the day, with some flexibility on Fridays. However, the availability of services and technology is not explicitly mentioned, so it's difficult to provide a comprehensive review.Overall, the experience at Bank of America's financial center is generally good, but it's essential to improve the consistency of customer service to provide a better experience for all customers.
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Hours
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Categories
Financial Service
Financial planner
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