The location appears to be a storage service and warehouse, associated with Backyard Products. The overall experience for customers has been mixed, with some expressing satisfaction and others reporting issues. The most significant concern is the quality of work, as one customer reported a poorly installed shed with safety hazards and subpar materials. This has led to delays, frustration, and a request for a refund that was denied. On the other hand, another customer had a positive experience, praising the helpful staff, timely delivery, and professional workmanship. However, it is worth noting that there was a clear lack of communication and follow-through in one instance, which contributed to the negative experience. The innovativeness of the business is not clear from the provided data, as there is no information about new or unique services offered.