Leesburg
AT&T Store
20.66
20.66
Overview
Retailer providing wireless plans & a range of phones, devices & accessories.
Features
Debit cards
In-store pickup
Wheelchair accessible entrance
In-store shopping
Wheelchair accessible parking lot
Credit cards
Onsite services
Wi-Fi
NFC mobile payments
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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The business is located at 11794U Fair Oaks Mall Street, Fairfax City, and offers a wide range of services, including wireless plans, phone devices, and accessories. The store is open seven days a week, with varying hours, and offers convenient payment options, such as NFC mobile payments, debit cards, and credit cards. The store has wheelchair-accessible parking and entrance, making it easily accessible for customers with disabilities. They also offer onsite services and in-store shopping, pickup, and return options, providing customers with a hassle-free experience.The staff is generally knowledgeable and friendly, with some employees, such as Marcus and Michael, receiving high praise for their excellent customer service and willingness to go above and beyond to help customers. However, there have been some instances of poor customer service, with some customers experiencing issues with employee conduct and a lack of helpfulness.One of the major issues at this store is the inconsistent quality of service. Some customers have reported receiving excellent service, while others have had negative experiences. The quality of service can be affected by the specific employee assisting the customer, with some employees providing outstanding service and others being less helpful.Overall, the pricing at this store is competitive, with customers generally satisfied with the prices of the devices and plans offered. However, some customers have reported issues with pricing, such as being charged incorrectly or being upsold on unnecessary plans or devices.The innovativeness of the store is evident in its willingness to adapt to customers' needs and provide personalized service. Employees have been known to go above and beyond to help customers, such as walking them through the process of setting up new devices or providing recommendations on the best plans for their needs.Despite some issues with quality and pricing, the store has a generally positive reputation, with many customers praising the friendly and knowledgeable staff. However, it is essential for customers to be aware of the potential for inconsistent service and to be prepared to advocate for themselves if they encounter issues.The highlight of this business is the employee Marcus who demonstrated exceptional customer service, professionalism, and competence. He was patient and helped a customer address their phone issues, and even transferred the problem to ensure that it was resolved correctly. Customers should be aware that there have been instances of employees not being knowledgeable or helpful, and that some customers have experienced issues with pricing and quality of service. However, the store's willingness to adapt to customers' needs and provide personalized service is a significant strength.The overall experience at this store can vary depending on the specific employee assisting the customer. Some customers have had positive experiences, while others have had negative ones. However, with a little patience and persistence, customers can find a knowledgeable and helpful employee who can provide them with excellent service.
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Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Shopping
Electronics Stores
Automotive & Boat Service
Car Parts
Community & Government
Community Service
Cell phone store
Cell phone accessory store
Telecommunications service provider
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