This business location has a mix of positive and negative reviews. The overall rating is 2.9 out of 5, indicating a mediocre experience. There are several reports of poor customer service, with some reviewers expressing frustration with rude staff, unhelpful phone representatives, and unfulfilled promises. However, there are also several reviews that praise the company's responsiveness, professionalism, and quality work.One of the major issues seems to be the inconsistent quality of service. Some reviewers have reported problems with the work being done, such as leaks and poorly tightened equipment. Additionally, there have been reports of technicians not knowing about certain types of pools, which can lead to subpar service.The pricing seems to be a strong point for this company, with several reviewers praising the value for the cost. However, this may not be enough to offset the issues with quality and customer service.The innovativeness of the company is also worth mentioning, as several reviewers have reported that the company has taken initiative to resolve issues and provide excellent service. However, this may not be consistent across all interactions.Overall, it seems that this business location has potential, but needs to work on consistency and quality control to meet the expectations of its customers.