Leesburg
Apple Federal Credit Union
20.90
20.90
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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This business location has a wheelchair accessible parking lot and entrance, which is a positive aspect. However, there have been several complaints about customer service, with some reviewers experiencing long wait times on the phone and difficulty getting help from staff. One reviewer had a particularly frustrating experience with a loan application, and another reviewer was dissatisfied with the credit union's handling of a dispute.Some reviewers have praised the credit union's staff, noting that they are helpful and professional. One reviewer specifically mentioned Dennis, who they found to be particularly knowledgeable and friendly.The credit union's online services have been a point of contention, with some reviewers experiencing issues with automated devices and finding it difficult to navigate the online system. One reviewer mentioned that they prefer to go to the Centreville Square office because the staff there is more helpful and accommodating.In terms of financial services, the credit union offers a range of products, including loans and credit cards. However, some reviewers have been disappointed with the credit union's handling of these services, with one reviewer noting that they require full tax returns for auto loans and have a complex and time-consuming process for approving loans.Overall, this business location has received mixed reviews, with some reviewers praising the staff and services, while others have been dissatisfied with the customer service and financial products.
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