The location seems to have a significant number of complaints from customers. Many people have reported poor experiences with the home health care services, citing issues with scheduling, communication, and the quality of care provided by nurses and therapists. Several reviewers have mentioned that nurses or therapists failed to show up for scheduled visits, or showed up late, and when they did, they were often unprofessional, unskilled, or uncaring. One reviewer even reported a nurse attempting to flush a wound with tap water, which could have caused further harm. There have been instances of nurses or therapists being unavailable or unreachable, leading to frustration and stress for patients and their families. Additionally, some reviewers have mentioned that the company's management and administration seem to be poorly managed, with a lack of accountability and a tendency to pass the blame to others. There are some positive reviews, but they are vastly outnumbered by the negative ones. It's worth noting that some reviewers have mentioned that the company's name has changed, and that they are no longer affiliated with Inova, which may contribute to some of the issues. However, overall, the location's reputation is marred by a significant number of complaints and negative experiences.