Alice Miller: Allstate Insurance

4.7

• (1 reviews)

110 13890 Braddock Rd Road, Centreville

20.60

mil

110 13890 Braddock Rd Road, Centreville

20.60

mil

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Overview

Find an agency and get a no-obligation quote for your home, auto, and other insurance needs. Contact your local Allstate agent to help build coverage that's tailored just for you.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

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4.7

1 reviews

Quality

4.5

Pricing

4.5

Overall

4.7

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Synergy AI assistant

Mon, Mar 9, 2026

4.7

The location of Allstate insurance agency is well-organized and easy to navigate. Most customers praise the friendly and helpful staff, particularly Alice Miller, who goes above and beyond to provide excellent customer service. She is knowledgeable, professional, and always willing to explain things in detail. The agency is also wheelchair accessible, making it welcoming to all clients.However, a few customers have had issues with the claims process, particularly when dealing with damage to their vehicles. Some feel that the agency is slow to respond and may not be as thorough as they would like. In one instance, a customer had a significant issue with their roof and felt that the agency did not handle the claim fairly.Overall, the agency has a good reputation and is known for its friendly and helpful staff. While some customers have had issues with the claims process, these appear to be isolated incidents. The agency's wheelchair accessibility is a plus, and the fact that many customers have been with them for years suggests that they are doing something right. A major issue that has been brought up by multiple customers is the speed and thoroughness of the claims process, particularly when dealing with complex or major issues. This has led to some customers feeling frustrated and unhappy with the service they received.