This business location has a mix of positive and negative reviews. Many customers praise the friendly and knowledgeable staff, who offer honest and quality work at competitive prices. They also appreciate the prompt and efficient service, with some customers noting that their vehicles are repaired and ready to go within the hour. Some customers also mention that the business has a family-like atmosphere and that the owners are trustworthy. However, a few customers have had negative experiences, including being treated poorly when they were late for an appointment, being overcharged for services, and having their vehicle not be fixed properly. Additionally, one customer had a confusing experience with the staff and felt like they were being taken advantage of. Overall, the business seems to have some good qualities, but also some areas for improvement. The parking lot and entrance are wheelchair accessible, and the business has a small, local feel. However, one issue that was mentioned is the high diagnostic fee, which one customer felt was unnecessary and caused them to take their business elsewhere. Another issue is the inconsistency in the quality of service, with some customers receiving excellent care and others experiencing problems.