The business has a mediocre overall rating due to inconsistent quality of service. While some customers have reported positive experiences with their instructors and received quality education, others have been left dissatisfied with the service they received. The scheduling and communication issues, including unreturned calls and voicemails, seem to be a recurring problem. The business is well-priced, but the value of the service may be compromised by the poor quality of the experience. Unfortunately, there is a lack of innovativeness in the business, with no apparent effort to improve or modernize their services. A notable issue is the inconsistency in the quality of service, with some customers receiving excellent instruction while others are left waiting or neglected.